Privacy Policy

At VELOUR, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Your name, email address, and phone number
• Shipping and billing address
• Payment information (processed securely through our payment partners)
• Order history and product preferences

Automatically Collected Information

When you browse our store, we automatically collect certain information about your device, including your IP address, browser type, operating system, and browsing actions.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Processing and fulfilling your orders
• Communicating with you about your orders and account
• Sending promotional emails and newsletters (only if you opt in)
• Improving our website, products, and services
• Preventing fraud and ensuring website security
• Complying with legal obligations

3. Cookies

We use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences, track your shopping cart, and analyze website traffic. You can control cookies through your browser settings.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted partners who assist us in operating our website and conducting business, including:

• Payment processors (e.g., Stripe, PayPal)
• Shipping carriers
• Email service providers
• Analytics providers

These parties are contractually obligated to keep your information confidential and use it only for the purposes we specify.

5. Data Security

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Opt out of marketing communications at any time
• Request a copy of your data in a portable format

To exercise any of these rights, please contact us at privacy@velour-store.com.

7. Children's Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: privacy@velour-store.com
• Phone: 1-800-VELOUR-1
• Address: 123 Fashion Avenue, New York, NY 10001